At Nexura, we value your satisfaction greatly! For hygienic and sanitary reasons, we are unable to provide refunds or returns; however, we always want you to be satisfied with your purchase. Before placing a purchase, please carefully read our policy.

No Returns / Refunds

• All sales are final.

• We cannot accept returns or issue refunds once an order has been placed.

• Exchanges are only possible if there is a genuine issue with the product.

Warranty & Exchange

• All products now come with a 30-day warranty.

• If your jewelry breaks, discolors, or arrives defective within this period, we’ll happily replace it.

• After 30 days, we will not be able to assist.

Our Promise

• We share 9–10 original photos of each product on our website and Instagram reels, so you can shop with confidence.

• However, in the rare case you receive a defective, broken, tarnished, or missing item, we’ll make it right.

How to Request a Replacement

If you face any issues with your order, please email us at shopatnexura@gmail.com with the following details:

1. Your Order Number (in the subject line)

2. A short description of the problem

3. Clear photos showing the issue

Important Notes

• This policy only covers products that are defective, broken, tarnished due to manufacturing defects, or if an item is missing from your order.

• The replacement will be the same product you originally ordered. If it’s out of stock, we’ll offer you another design of equal value.

• We cannot replace or exchange items that are damaged due to misuse, mishandling, or normal wear & tear.

We take great pride in the quality of our jewelry and are here to help if something goes wrong. For any questions, just drop us an email at shopatnexura@gmail.com, and our team will get back to you.